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Compaq Presario V3802UA Drivers Download

By brokencode ⋅ September 18, 2008 ⋅  Email This Post ⋅  Print This Post ⋅ Post a comment

NEVER DOWNGRADE OR RE-INSTALL YOUR COMPAQ PRESARIO V3000 FAMILY YOURSELF ! Here come my live chat record with HP Compaq technician.

Gloria: Hello Agus.

Gloria: Welcome to HP Total Care for HP Notebooks. My name is Gloria, your support technician. How may I assist you with today?

Agus Susanto: yes

Gloria: I will be happy to answer your issues and queries you have with your HP Notebook.

Gloria: Please proceed with your queries.

Agus Susanto: i reinstall my presario v3000 from vista default to xp manually. but audio and vga doesn’t run properly

Gloria: I understand that you have downgraded the Operating System from Vista to XP and now audio and display doesnt work. Am I correct?

Agus Susanto: yes you are. fyi, i have downloaded driver from this site

Gloria: I would like to provide you with some information in this regard.

Gloria: HP doesnt recommend to install any other Operating System other than the preinstalled Operating System in your Notebook, as some hardware devices may not be compatible with other Operating System.

Gloria: This does not mean that you cannot install Windows XP. You can install it by purchasing a retail version of Windows XP Operating System CD, but we cannot guarantee that all the device drivers will be available.

Agus Susanto: how can i install vista that bundled with notebook?

Agus Susanto: there is no cd came with the package and vista running so slow

Gloria: Did you create the recovery cds, before installing XP?

Agus Susanto: i didn’t

Gloria: Please let me know, in which country did you purchase this Notebook from?

Agus Susanto: indonesia

Gloria: Thank you for the information.

Gloria: Agus, as you didnt create the recovery cds, you will need to use a Recovery CD to install the preinstalled Vista Operating System in your Notebook.

Gloria: This chat support is worldwide for drivers, softwares and applications issues, and only for United States and Canada for repairs, parts, products and replacements. And as this Notebook is purchased outside the United States, I recommend you to please contact the HP Local Phone Support in Indonesia to get the Recovery CDs for your Notebook, to install Vista.

Gloria: Here are the contact information of HP Local Phone Support in Indonesia :

Gloria: +62 (21) 350-3408

Gloria: Am I clear to you with all the information provided above?

Agus Susanto: yes. i appreciate that. i didnot read the manual and the shop didn’t recommended me to create a recovery cd.

Gloria: I see.

Agus Susanto: however i will keep this xp as i dont want wasting time using vista with so many errors

Gloria: Ok, not a problem. Please contact the HP Local Phone Support, and they will send you the recovery cds, accordingly.

Gloria: Ok.

Agus Susanto: thank you

Gloria: My pleasure.

Gloria: What else can I help you with today?

Agus Susanto: that’s all. thank you.

Gloria: Its a pleasure assisting an esteemed customer like you today.

Gloria: Have a nice day ahead and take a good care of yourself.

~End of chat

Conclusion : NO solution. Here comes another chat session today with satisfied answer from a support called Karl.

Karl: Hello Agus
Karl: Welcome to HP Total Care for Presario Notebook Products.
My name is Karl. How may I assist you today?
Agus Susanto: yes. is there any alternate way to instal audio driver for v3802ua using windows xp ?
Karl: Thank you for the elaboration, Agus.
Karl: I undersytand that you have installed the XP Operating system in your Notebook and you are not able to install the Audio driver in your Notebook.
Karl: Am I right?
Agus Susanto: yes you are
Karl: Thank you for the confirmation.
Agus Susanto: fyi, i have contact local dealer but have no solution. i have using this chat support twice and no solution. is that right, that this type doesn’t support xp anymore ? actually I don’t like vista at all, greedy to resources :(
Karl: Thank you for the additional information, Agus.
Karl: Agus, sorry for the delay, as we are facing some technical difficulty,
we could not respond you quickly.
Karl: Let me explain you.
Karl: Your Notebook model is new from HP, and HP has designed all the new Notebook models to run Vista Operating system and HP has released the drivers for Vista Operating system for all the new Notebook models.
Karl: As Microsoft has stopped supporting the XP Operating system, a team from HP is reaserching in developing the exact drivers for XP Operating system for most of the new Notebook models.
Karl: The drivers which you have installed are the compatible drivers for XP Operating systemfor your Notebook model.
Agus Susanto: but the audio and vga does not run properly
Karl: Not to worry Augus, I will provide you the driver links for that please try installing those drivers.
Karl: May I know the processor you are using, is it Intel or AMD?
Agus Susanto: amd
Karl: Thank you
Karl: Agus, here are the driver links.
Karl: This model of Presario has an audio controller that supports the high definition audio. You need to have Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio installed on the computer before installing the audio driver.
Karl: Here is the link for the Microsoft Universal Audio Architecture driver that need to be installed before installing the audio driver:
Karl:ftp://ftp.hp.com/pub/softpaq/sp33501-34000/sp33566.exe
Karl: Note:Please do not click on the link, just copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Karl: Installation Instructions :

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
3. Restart the notebook when the installation is complete.

Agus Susanto: i have save this chat session. thank you and i will try it.
Karl: After installing the UAA driver from the above links you have to restart the notebook and then install Conexant High Definition Audio Driver from the following link:

ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34386.exe
Karl: Installing this driver may result in an error. But continue with the following steps to get the audio driver installed correctly.
Karl: 1. Click on Start and select Run. Now type devmgmt.msc and press enter.
2. Right click on “Audio device on High Definition Audio Bus” and click Update driver.
3. Select “Install from a list or specific location”
4. Click Next. Then select “Don’t search, I will choose the driver to install”
5. Click Next and then select “Sound, video and game controller” from the list.
6. Click Next and then click Have Disk.
7. Click Browse C:\swsetup\sp36408 folder and Select the .inf file, click open and Continue with the onscreen instructions.
Karl: Video: NVIDIA GeForce 7150M:

http://us.download.nvidia.com/Windows/163.71/163.71_forceware_winxp_32bit_english_whql.exe

Karl: Note:Please do not click on the link, just copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Karl: NOTE: The above URL will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Karl: Installation Instructions :

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
3. Restart the notebook when the installation is complete.

Karl: Is there anything else Agus, that I can help you with?
Karl: Have a nice time!
Agus Susanto: thank you
Karl: Thank you for using HP Total Care and giving us an opportunity to serve you through Chat Support. Please feel free to contact us if you require any further assistance. We are dedicated to provide support for your needs 24 hours a day, 365 days a year.
Karl: You are welcome
Karl: Bye and take care, Agus!

UPDATE : 20 SEPTEMBER 2008

PROBLEM SOLVED WITH Rp 150,000 :D

Tags: compaq, download, drivers, presario, vista downgrade